La Poste in 2020 – 24-hour parcel distributors have experienced a boom

La Poste in 2020 – 24-hour parcel distributors have experienced a boom
La Poste in 2020 – 24-hour parcel distributors have experienced a boom

During this year of global pandemic, more and more customers have used the services of the Post 24 hours a day.

Posted today at 4:09 p.m.

The use of post office machines exploded in 2020. Users frequently used them for parcel returns (archive photo).

Keystone/Laurent Gillieron

The ability to receive or ship packages 24 hours a day has gained more fans than ever in 2020, the year of the coronavirus pandemic. The postal service says its My Post 24 machines have been booming since their installation at the end of 2013.

More and more customers use the services of the Post 24 hours a day, said Thursday the Post in a statement. Consumer habits are changing, says the Post. Sometimes users need to pick up a package outside of business hours.

After the introduction of postal machines in 2013, La Poste gradually increased their number: 94 in 2018 and 183 at the start of 2021. And even if La Poste itself operates fewer and fewer branches, the number of access points postage has increased since 2016: from 4,200 to around 4,700 today.

At the same time, according to La Poste, the use of ATMs has also increased: while in January 2018, customers had carried out around 25,000 transactions to machines – that is, receiving or sending parcels or letters – in December 2020 alone, there were already 220,000 transactions, according to the Post.

In the year 2020, usage increased even more than in previous years. Many had clothes and other goods delivered to their homes during the lockdown, wrote the Post. Most of the machines were used to return packages.

For the first time, Swiss Post customers sent more parcels through vending machines than they received last year. In 2020, more than 930,000 parcel returns were posted via My Post 24, twice as many as in 2019, according to La Poste.

ATS

Posted today at 4:09 p.m.

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